Email Logs

When a parent says "I never got the reminder", you used to have to take their word for it — or ask the Scoutworks team to check. Email Logs gives you a complete, group-scoped record of every email Scoutworks has sent: RSVP reminders, payment confirmations, badge notifications, and anything composed from the Email page. Each row tells you who it was sent to, when, and whether it arrived.

Opening Email Logs#

Click Settings in the sidebar, then open the Email Logs tab. The page lists the most recent emails first, with a filter bar at the top and a KPI strip showing the last 7 days of activity.

What you can see#

What appears in your Email Logs depends on your role:

Recipient addresses are shown in full to both group admins and volunteers, so you have everything you need to follow up with a parent whose email isn't getting through.

Filtering and searching#

The filter bar lets you narrow the list down quickly:

• Date range — defaults to the last 7 days; widen or narrow as needed.
• Status — Delivered, Bounced, Complained, Failed, Pending.
• Source — System (automatic sends like RSVP reminders) or User (emails composed by a leader or admin).
• Recipient search — type a name or partial email address.

Filter chips along the top stay in sync with the filter bar, so you can clear them with one click.

Reading the details of a single email#

Click any row to open a side panel with four tabs:

• Overview — subject, sender, when it was sent, and a quick summary of who received it.
• Recipients — every recipient on the email with their individual delivery state. A single send to 30 parents might show 28 delivered, 1 bounced, and 1 opened — all visible here.
• Timeline — the chain of delivery events for the email (sent → delivered → opened, or sent → bounced).
• Body — the full rendered email body, exactly as the recipient saw it.

Spotting delivery issues on a member's profile#

Email Logs also feeds an amber Delivery issues pill on the member profile page. If any of a member's email addresses has bounced or had a complaint in the last 30 days, the pill appears at the top of their profile. Clicking it deep-links straight into Email Logs filtered to that member, so you can see which emails are failing and follow up with the parent to get an updated address.

A few things to know#

• Scheduled bulk emails like weekly digests aren't included in Email Logs yet — they'll appear in a future update. For now, individual sends and system emails are fully covered.
• Volunteers see other volunteers' sends when those sends were addressed to members in shared sections. This is intentional — it makes it easy to see what's already been said to a section so you don't double-message parents.
• Out-of-section emails sent by a colleague aren't visible to you as a volunteer, even if you know they happened. Ask a group admin if you need the detail.

What's next#

• Email History and Tracking — the per-user Sent tab inside the Email page, for emails you composed.
• Sending Emails to Parents — how to compose and send emails from anywhere in Scoutworks.
• Managing Parents and Guardians — keep parent contact details up to date so emails reach the right people.