One-Off Payments

One-off payments#

For event fees, trip costs, or any other one-time charge, create a one-off payment request:

1. Open the Finance Actions dropdown.
2. Select Create Payment.
3. Fill in the Create Payment dialog:
   • Description — what the payment is for (e.g. "Summer Camp Fee").
   • Member — which member the payment is for.
   • Amount (£) — the payment amount.
   • Due Date — when the payment should be made by.
4. Send the request.

The parent is notified and taps Pay Now in their portal. They pay with an instant bank payment (GoCardless Instant Bank Pay, which uses open banking): they approve one bank-to-bank transfer in their banking app, and the money is sent straight away.

Managing payments#

Use the Finance Actions dropdown to access:

• Manage One-Time Payments — view all one-off payment requests and their status.
• Payment Details dialog — click any payment to see: Description, Member, Amount, Due Date, Status, Created date, and Payment Transactions.

Refunding a payment#

Need to give money back — a member drops out, a parent pays twice, or an event is called off? You can refund any collected payment directly from Scoutworks, including individual collections from a recurring subscription.

Refunds have their own guide, which covers where to start a refund, when a payment can be refunded, full versus partial refunds, and how to track them:

• Refunds — refund a collected payment, whether it came from a one-off request or a subscription.

What's next#

• Refunds — give money back when a member drops out or a payment is taken in error.
• Setting Up Payments with GoCardless — connect GoCardless to collect payments.
• Collecting Subscriptions from Parents — set up recurring Direct Debit payments.
• Event Finances and Payments — manage event-specific costs and payments.