Seeing Who Changed a Payment

A family's subs turn up paused and nobody can remember doing it. In a group where three or four people manage payments, that question — who changed this, and when? — used to have no answer. The Activity tab now keeps a record of every change a leader makes to a member's recurring payment, with their name against it.

Finding the activity log#

Go to Finance → Online Payments and open the Activity tab.

The newest change is at the top. Each row tells you when it happened, which member it affected, what changed, and who did it.

What gets recorded#

If the leader left a reason when they paused a subscription, or a note when they recorded a payment by hand, it shows on the row underneath.

Spotting a change that covered several members#

Pausing several members at once is the change hardest to account for later — one click, a dozen families affected. Those rows carry a small stacked marker beside the action, and hovering it tells you how many payments the same action covered.

That distinction matters when you're working out what happened: a family paused on their own is usually a conversation someone had with that parent, while a family paused as one of fourteen is almost always a termly or seasonal decision.

Narrowing the list#

Search by member name, by the person who made the change, or by the name of the payment. The filter button adds three more:

There's also a date range, for when you know roughly when something changed but not who did it.

What you won't see here#

Two things, both worth knowing before you go looking:

• Changes made before this was switched on. The record starts from the day the feature arrived. Anything earlier was never written down anywhere, so it can't be recovered.
• Things that weren't a leader's doing. A payment that failed at the bank, or a parent cancelling their own Direct Debit, isn't a change someone in your group made — those live in the member's payment history instead.

Some rows show Scoutworks rather than a person. That's a scheduled change running on the date it was set for — a collection day move, for instance, that was asked for weeks earlier and applied automatically. The leader who asked for it will have their own row further down the list.

Who can see it#

Group admins and treasurers see every change across the group. Section leaders see the sections they look after. Parents don't see this tab at all.

What's next#

• Pausing a Member's Subscription — the pause, resume and bulk-pause options this records.
• Seeing a Member's Full Payment History — every payment raised for one member, including the ones nobody changed.
• Changing a Member's Collection Day — moving someone to a different day of the month.