Event and RSVP Problems

Event not visible to parents#

If parents cannot see an event:

• Check the event status: Events start in Draft and are only visible to leaders. Open the Event Actions dropdown and click Publish to make the event visible to parents.
• Check section assignment: Events are filtered by section. Make sure the event includes the correct sections.

Members missing from an event#

If expected members are not showing in the event's attendance or RSVP list:

• Check section assignment: The event only shows members from the sections assigned to it. Verify the event includes the right sections.
• Check filters: If filters are applied on the attendance view, they may be hiding some members.

RSVP deadline passed#

If parents are reporting they cannot RSVP:

• The RSVP Deadline may have passed. Edit the event and extend the deadline.
• Check that Require RSVP is toggled on for the event.

Parents not receiving event notifications#

If parents are not getting notifications about events:

• Check parent accounts: Verify the parent has been invited, has created their account, and is linked to their child.
• Check event publication: Draft events do not trigger notifications. Only published events notify parents.
• Ask parents to check spam: Notification emails can occasionally end up in spam/junk folders.

Offline attendance not syncing#

If attendance taken offline is not appearing:

• Check the device's internet connection. The Offline Attendance Register syncs automatically when connectivity is restored.
• Try manually refreshing the page once you are back online.

What's next#

• Creating Events — set up events correctly from the start.
• RSVPs and Attendance — manage RSVPs and attendance.