Login and Account Problems

Forgotten password#

1. On the login page, click Forgot password?.
2. Enter your email address.
3. Check your inbox for the reset email — it expires after 1 hour.
4. Click the link and set a new password using the live requirements checklist.

If the email does not arrive, check your spam/junk folder and verify you are using the correct email address.

Magic link not arriving#

If you chose Sign in with a magic link and the email has not arrived:

• Check your spam/junk folder.
• Verify you entered the correct email address.
• Wait a minute — emails can sometimes be delayed.
• Try requesting another magic link.

Session timeout#

Scoutworks sessions expire after 30 minutes of inactivity. A warning modal appears 2 minutes before your session expires, giving you time to click Stay Signed In.

If you are active in any browser tab running Scoutworks, the timer resets across all tabs. You will only be logged out if all tabs are inactive.

"No groups" error after logging in#

If you sign in successfully but see a message about having no groups:

• Leaders: contact your Group Admin to check you have been added to the group.
• Parents: check that a leader has invited you and linked you to your child's profile.

Subscription expired messages#

If you see a message about an expired subscription:

• Admins: click Subscription in the user menu to manage your billing through the Stripe portal. Renew your subscription to restore full access.
• Leaders: contact your Group Admin — only admins can manage billing.
• Parents: your access is not affected by subscription status. If you are having trouble, contact your group leader.

Still stuck?#

If none of these solutions help, send us a message and include:

• The email address you are trying to sign in with.
• What happens when you try to sign in (error message, blank page, etc.).
• Which browser you are using.

What's next#

• Signing In to Scoutworks — all sign-in options explained.
• Getting Help — how to contact support.