Getting Help

Support channels

If you need help with Scoutworks, here are the best ways to get it.

Send us a message via the contact form. We normally reply within 2 working days, and usually much sooner.

When contacting support, please include:

Your group name.
Your email address (the one you use to sign in).
A description of the issue — what you were doing, what you expected to happen, and what actually happened.
Screenshots if possible — a picture is worth a thousand words.

You are here. The Knowledge Base contains guides for every feature in Scoutworks. Browse by category or search for specific topics.

Try these quick checks first:

Refresh the page — many issues are resolved by a simple refresh.
Check your internet connection — Scoutworks needs an internet connection for most features (except the Offline Attendance Register).
Try a different browser — if something looks wrong, try Chrome, Firefox, or Safari.
Check this Knowledge Base — your question may already be answered here.